Looking for answers? Find them here.
No. Our skin care is better. But don’t take our word for it. Try it. And if you don’t like it, get your money back.
Our formulations focus on clinically-proven ingredients. In high concentrations. Which we openly spell out on the front of the label. Hiding nothing. Oh, and our prices put others to shame.
Yes and yes.
Absolutely, if you are not happy with a product, just let us know.
Sorry! Waiting is the worst. Sometimes we can’t satisfy everyone right away. Please sign up for our emails to stay updated.
At Open Formula, all our products are free of not just parabens, but also sulphates, mineral oil, formaldehyde, and other poo. If you have questions about any ingredient that we use, please contact us, and our lab will provide a response.
While each ingredient is considered safe for topical application, Open Formula products have not been tested on pregnant or breastfeeding women specifically. When pregnant or breastfeeding, it is recommended to consult your doctor.
We recommend storing all of our products in a cool dry place away from direct sunlight. Room temperature is fine. For best results, we recommend using all products within 3-6 months after opening.
Products are generally tested to be shelf-stable for 2-3 years. We generally suggest using any products within 9-12 months after purchase.
Start with cleansing & toning first. For leave-on products, use the thinner, more liquid ones first. Then,
the thicker ones. Water based products should generally be applied before oils or oil-based products.
You can always email us at firstname.lastname@example.org, and we'll help you out.
Of course, we would love to help! Email us at email@example.com, or contact us here. Let us know what products you’re currently using, send us a few pictures, and tell us about your concerns and goals.
We source high quality ingredients for our products, but they are not certified organic.
For people call the American Association of Poison Control Centers (800) 222-1222. For pets call the ASPCA Animal Poison Control Center (888) 426-4435.
Of course. We won’t tell. No, for real - good skin care products do not discriminate.
We want to bring clinical skincare to every person, on every budget.
The membership gives you 50% OFF our regular prices and FREE U.S. SHIPPING. No monthly boxes. You order products only when you want to. You can cancel any time. If you do, you will not be billed in the next billing cycle.
Yes, you can cancel any time. If you do, you will not be billed in the next billing cycle.
No free trial. Products can only be purchased with a membership. But all Open Formula products come with a 100-day money-back guarantee. So try us risk-free anytime.
Deliveries in the U.S. take up to a week. In Canada, up to 2 weeks. In Australia, up to 3-4 weeks.
Yes, members get free U.S. shipping on all orders. Non-members get free shipping on orders over $50.
We don’t. You will get your order typically within 3-5 business days.
We currently ship to most countries worldwide. Other countries may require customs duties, which are the responsibility of the recipient.
You can use all major credit & debit cards, as well as PayPal.
Yes, membership will automatically renew unless you cancel it.
Absolutely. Go to My Account and make the changes. Keep in mind, these will now be your default settings for future orders.
If you are not satisfied with your purchase from OpenFormula.com, you may request a refund within 100 days of purchase. Unfortunately, we do not offer exchanges. All returns will be credited to the original method of payment. The refund will be issued upon processing of the returned item(s). Please include a copy of your purchase order with your shipment. We do not cover the cost of return shipping. The product you wish to return must be in the original bottle and must be 50% full.
Absolutely, if you are not happy with a product, just let us know. We're so certain you'll love the products that we'll refund you in full if you don't. We ask that you get in touch within 100 days of your purchase if you aren't loving your new skincare products.
When you cancel your membership, you will not be billed in the next billing cycle. We are not able to offer partial period refunds.
You can email us at firstname.lastname@example.org. We generally respond to emails within 24 hours.
Send us a note to email@example.com.
Question not answered here?